Last modified: August 01, 2019
We also may use third parties for various services related to the Online Services, including, but not limited to, customer support and technical support. When you sign up to receive a newsletter, we may share your personal information as necessary for third parties to provide services on our behalf. These third parties are not permitted to use such information for their own purposes.
You may choose to voluntarily provide us with various personal information and non-personal information through your use of the Online Services. We also may use “cookies” to collect certain other information from you in connection with your use of the Online Services, such as the pages you visit and the features you use. Our cookies are linked to personal information. For more information, please consult the section on cookies.
Personal information is information that identifies you and that may be used to contact you online or offline. The Company collects personal information from you on a voluntary basis. When you submit personal information to the Company, it will usually take the form of:
The types of information collected in connection with the activities listed above will vary depending on the activity. The information we collect may include personal information such as your first and/or last name, e-mail address, phone number, mailing address, country, organization legal name or payment information. In addition, we may collect your zip code, survey data, the purpose of product use, IP address and other types of data, which may vary depending on the questionnaire. We may combine the information with your personal information.
E-mail Correspondence: We may provide e-mail addresses or forms to which visitors can send us questions or comments, or which visitors can use to request customer support. In the process of receiving and responding to such requests, we may collect personal information about you, such as your e-mail address or any other personal data contained in the body of your e-mail message. By allowing you to send us these requests, we are not attempting to solicit personal information from you. We only use the information for the purpose of responding to your questions and/or comments or to provide customer support. In most cases, your message is deleted immediately after we’ve resolved your inquiry; however, in some instances, copies of your requests may be kept on file for our records, for quality control purposes, or to provide ongoing support services you have requested. If we have actual knowledge that the person with whom we’re communicating is a child under the age of thirteen (or older, if applicable law provides for different protections), we delete the child’s e-mail address and message immediately after responding.
Your refusal to submit personal information may limit your ability to use our services, which requires provision of personal information.
On your mobile device, you may adjust your privacy and advertising settings to control whether you want to receive targeted advertising.
From time to time, the Company may employ vendors to perform services on the Company’s behalf. These vendors provide internal support to the Company by operating some of the services we provide you such as email services. Although these vendors, not the Company, may collect, use, or maintain the information in connection with the Online Services, the Company still requires that they adhere to the Company’s stated privacy policies and that they not share your personal information with third parties or use the information for their own marketing purposes.
We may share your personal and other information with third parties in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability, including as required by law enforcement or other government officials. We also may share your personal and other information with third parties when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users, or others who may be harmed or may suffer loss or damage, or when we believe that disclosure is necessary to protect our rights, investigate, or enforce our policies, terms, and conditions, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on the Company. In addition, your personal and other information may be disclosed to a potential or actual successor or assign in connection with a proposed or consummated merger, acquisition, reorganization, bankruptcy, or other similar event involving all or a portion of the Company, the Company’s customer information may be transferred to our successor or assign.
We may ask you for consent to collect or use your personal information for specific purposes, such as when we want to inform you by email about special offers. We also process your information in order to fulfil your requests, such as to complete transactions with you. We may also process your information in accordance with our policies or when required by law. We also process your information in accordance with the law to support the interests of our business, operations, and services, such as to ensure the proper function, security, or integrity of our services.
If you do not want to receive certain communications such as newsletters or promotional offers, you may decline consent at the time your personal information is collected or later opt-out by using the methods listed below.
If for any reason you wish to unsubscribe to Raccoon mailing lists please email email@example.com or use appropriate “unsubscribe” function, which usually should be situated at the end of the letter. In addition to the above methods, you may be entitled to request to delete, restrict, correct, or receive a copy of the personal information collected about you. To the extent these rights apply in your country, they may be limited in some situations, for example, where we are under a legal requirement to keep certain information. Should you wish to make a request, you may send an e-mail to firstname.lastname@example.org. Please indicate your country of residence in your correspondence.
Data Retention: We will retain your information as long as needed to provide you services, or to administer our services. If you wish to request that we no longer use your personal information to provide you services, contact us via e-mail email@example.com.
We may still retain some of your information in our files for a reasonable period of time to resolve disputes, administer our services, comply with technical and legal requirements, and/or other constraints related to the security, integrity, and operation of our Online Services, after which we will take steps to delete or archive it.
In all cases for all Online Services, we will respond to your request for access to update, delete, or correct inaccuracies to your personal information within 30 days.
The Company does not knowingly collect personal information from children under 13 years old (or older, if applicable law provides for different protections). If we become aware that a child has submitted information to the Company, we delete this information immediately. We encourage parents to instruct their children to never give out their real names, addresses, or phone numbers, without permission, when using the Internet.
To protect your personal information, the Company follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information you have provided. The Company has security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. Personal information collected by the Company is stored in secure operating environments that are not available to the public (e.g., locked rooms). To prevent unauthorized electronic access to personal information, the Company maintains information collected online behind a firewall-protected server (we use Amazon server to store all collected information) and uses SSL encryption for any data, you can tell us through our web site or social net pages. However, no system can be 100% secure and human errors occur, so there is the possibility that there could be unauthorized access to your information. By using our services, you assume this risk.
Information collected or received by the Company in connection with the Online Services is collected in, processed in, or transferred to Ukraine and other countries that may not have equivalent data protection laws to the country where you reside. While your information is in another jurisdiction, it may be accessed by the courts, law enforcement, and national security authorities pursuant to the laws of those jurisdictions. If you are a consumer residing in the European Union, the Company relies on Standard Contractual Clauses and/or consent of the individual to transfer personal information from the European Economic Area (EEA) to non-EEA countries. By using our services, you expressly consent to such collection, transfer, and processing. Backup data and administrative data may also be stored on media or servers located in Ukraine and other countries.